Roller Rink Guest Experience & Operations Lead

Landmark Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading entertainment and retail group based in the UAE is seeking a Customer Service Representative for its roller rink operations in Dubai. The ideal candidate should have 2-4 years of experience at a roller rink, proficient roller skating skills, and the ability to coach customers. Responsibilities include ensuring store compliance with operational standards, organizing events, and maintaining customer service excellence. This role offers the opportunity to work in a fun, dynamic environment catering to family entertainment.

Qualifications

• 2-4 years of work experience in a roller rink.
• Ability to coach others in roller skating.

Responsibilities

• Coach and guide customers in roller skating.
• Monitor store compliance with SOPs and customer service standards.
• Organize parties and prepare final bills.

Skills

Roller skating proficiency

Coaching skills

Education

Diploma or graduate level education

Job description

A leading entertainment and retail group based in the UAE is seeking a Customer Service Representative for its roller rink operations in Dubai. The ideal candidate should have 2-4 years of experience at a roller rink, proficient roller skating skills, and the ability to coach customers. Responsibilities include ensuring store compliance with operational standards, organizing events, and maintaining customer service excellence. This role offers the opportunity to work in a fun, dynamic environment catering to family entertainment.