Retail Sales Representative

Al-Futtaim Automotive; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major retail establishment located in Dubai is seeking a Retail Sales Representative to enhance customer experience and support store operations. Responsibilities include interacting with customers, assisting with daily tasks, and maintaining store standards. Ideal candidates possess strong communication skills, a high school degree, and some retail experience. Flexibility and a good understanding of fashion trends are essential. This role is vital for ensuring a positive shopping environment while meeting sales goals.

Qualifications

• 1–2 years of retail sales experience.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours and perform some heavy lifting.
• An eye for fashion trends and a friendly demeanor.

Responsibilities

• Drive sales and ensure a high-quality customer experience in stores.
• Assist the Store Manager with daily operations and run the store when needed.
• Maintain store standards and cleanliness.

Skills

Exceptional communication and interpersonal skills

Time management

Point of Sale (POS) operation

Flexibility and adaptability

Education

High School Degree

Job description

Job Requisition ID: 175147

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – it employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa. Al‑Futtaim Group partners with over 200 of the world's most admired and innovative brands, continuously expanding to meet the evolving needs of customers.

Overview Of The Role

The Retail Sales Representative is integral to driving sales and ensuring a high‑quality customer experience within the Al‑Futtaim Watches & Jewellery stores in UAE. This role involves direct customer interaction, adherence to store operational standards, and supporting the store management in both routine and critical daily operations. A successful representative will maintain the store's visual standards and cleanliness, engage warmly with customers to foster loyalty, and act as a proactive agent in sales strategy execution, including running the store independently when required. The dynamic nature of this position requires adaptability, effective communication, and a strong commitment to personal and team success.

What You Will Do

Customer Experience

• Create a positive first impression for the customer through an energetic attitude and adherence to the dress code.
• Greet customers immediately upon entering the store with a smile and a sincere, non‑business‑like greeting.
• Provide customers with current relevant information about the product.
• Sincerely thank all customers for shopping as they exit the store and invite them back.

Sales and Operations

• Assist the Store Manager with day‑to‑day store operations, including opening and closing, store management cover, and other security aspects.
• Run the store in the absence of the Store Manager, if required.
• Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS.
• Ensure compliance with in‑store procedures regarding pricing and ticketing to protect the company against any loss related to incorrect pricing.
• Participate in and attend all store meetings and other related functions.
• Meet or exceed weekly sales goals.

Store Standards and Maintenance

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Perform housekeeping duties as required.
• Maintain cash wrap cleanliness and attempt to add on to the sale.
• Provide quality service in the fitting rooms and follow up with customers in a timely manner.
• Offer gift cards and capture customer information in the database.

Required Skills To Be Successful

• Exceptional communication and interpersonal skills to provide excellent customer service.
• Ability to effectively manage time and priority in a busy retail environment.
• Capability to learn and operate the Point of Sale (POS) system accurately.
• Flexibility and adaptability to cover various operational duties as needed.

What Qualifies You For The Role

• High School Degree.
• 1–2 years of retail sales experience.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours and perform some heavy lifting.
• An eye for fashion trends and a friendly demeanor.

About Al‑Futtaim Retail

Al‑Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. It has developed partnerships with some of the biggest and most respected brands in the world, including IKEA, ACE, Toys R & Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P & B) across Asia. It is also one of the largest global partners of Marks & Spencer’s in both regions, operating over 75 stores that offer both fashion and food options. Most recently, it has launched Watsons and B & Q in the Middle East for the first time and continues to recruit diverse talent to drive innovation and growth across its extensive workforce of over 100 nationalities in 12 countries.