Retail Ops Manager: Drive Sales & Service Excellence

Apparel Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company is seeking a highly skilled professional to oversee retail operations in Dubai. Your key responsibilities will include driving revenue growth by implementing SOPs, enhancing customer experience, managing team performance, and ensuring operational efficiency across multiple stores. This role requires strong leadership skills and a deep understanding of retail KPIs. Candidates should possess 6 to 8 years of experience in retail operations and a relevant bachelor's degree. This is a crucial role to maximize profitability and customer satisfaction.

Qualifications

• 6-8 years of progressive experience in retail operations or business management, with at least 3 years in a managerial role.
• Proven experience in managing large retail teams and driving sales across multiple store formats.
• Strong understanding of retail KPIs and operational efficiency.

Responsibilities

• Drive revenue growth by implementing retail SOPs and enhancing customer experience.
• Oversee staffing, training, and team performance.
• Ensure compliance with company policies and operational costs reduction.

Skills

Sales performance analysis

Team leadership

Operational efficiency

Customer service enhancement

Education

Bachelor's degree in Business Administration or Retail Management

Job description

A leading retail company is seeking a highly skilled professional to oversee retail operations in Dubai. Your key responsibilities will include driving revenue growth by implementing SOPs, enhancing customer experience, managing team performance, and ensuring operational efficiency across multiple stores. This role requires strong leadership skills and a deep understanding of retail KPIs. Candidates should possess 6 to 8 years of experience in retail operations and a relevant bachelor's degree. This is a crucial role to maximize profitability and customer satisfaction.