Resident Bellman

AccorHotel; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hospitality group in Dubai seeks an attentive Guest Service Associate to assist guests with their needs, manage baggage, and maintain a welcoming lobby environment. Candidates should have at least one year's experience in hospitality or customer service. The role emphasizes good communication, teamwork, and the ability to work in a diverse environment. This position embodies the essence of warm and courteous service to enhance guest satisfaction and create memorable experiences.

Qualifications

• Minimum one year’s experience in hospitality or customer service related industry.

Responsibilities

• Assist guests with heavy packages and suitcases courteously and quickly.
• Adhere to guest check-in and check-out procedures for baggage handling.
• Welcome guests at the main entrance with appropriate greetings.
• Guide guests to the Front Desk during check-in.
• Maintain a clean entrance, drive-way, and lobby.
• Learn and utilize names of guests, especially repeat guests.

Skills

Good English language verbal communication skills

Ability to work cohesively with co‑workers and managers

Ability to be attentive to guest needs

Ability to promote positive relations with hotel residents

Ability to exercise good judgment

Understanding of multi‑cultural environment

Job description

Company Description

SOFITEL DUBAI THE OBELISK is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully‑fledged fitness centre. Business travelers have access to 1,589 square metre of meeting space including one state‑of‑the‑art ballroom ideal for the most sought‑after social gatherings.

Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked

• Adhere to guest check‑in and check‑out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive‑way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check‑in
• Be familiar with hotel layout and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
• Good English language verbal communication skills
• Ability to work cohesively with co‑workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi‑cultural environment

Qualifications

Minimum one year’s experience in hospitality or customer service related industry