Resident Bellman

AccorHotels Middle East; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel in Dubai is seeking a motivated individual to join their team as a Heartist. The role involves assisting guests with their luggage and ensuring a warm welcome at the entrance. Responsibilities include guiding guests during check-in, maintaining the lobby's cleanliness, and providing information about hotel services. Candidates should have at least one year of experience in hospitality or customer service, with strong communication skills and the ability to work in a team. Join us in creating a welcoming atmosphere at this luxury destination.

Qualifications

• Minimum one year’s experience in hospitality or customer service related industry.

Responsibilities

• Assist guests with heavy packages, coats, suitcase, etc.
• Welcome guests at the main entrance with an appropriate greeting.
• Guide the guest to the Front Desk during check-in.
• Maintain a clean entrance, drive-way and lobby.
• Provide information to guests about hotel facilities.

Skills

Good English language verbal communication skills

Ability to work cohesively with co‑workers and managers

Ability to be attentive to guest needs

Ability to promote positive relations with hotel residents and patrons

Ability to exercise good judgment with difficult guests

Understanding and ability to work in a multi‑cultural environment

Job description

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully‑fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state‑of‑the‑art ballroom ideal for the most sought after social gatherings

Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

• Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
• Adhere to guest check-in and check-out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive‑way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check‑in
• Be familiar with hotel layout and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
• Good English language verbal communication skills
• Ability to work cohesively with co‑workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi‑cultural environment

Qualifications

Minimum one year’s experience in hospitality or customer service related industry