Reservations Team Lead — Guest Experience & Revenue

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Reservations Specialist to manage guest reservation requests via phone, fax, or mail. The role involves ensuring guest satisfaction by confirming room availability and explaining rates and policies. Candidates should possess a high school diploma and ideally have at least 1 year of supervisory experience. Strong communication and customer service skills are essential. The company values diversity and offers a supportive work environment.

Qualifications

• Ability to handle reservation requests and changes.
• Must maintain confidentiality of proprietary information.
• Experience in a supervisory role for at least 1 year is preferred.

Responsibilities

• Process all reservation requests via phone, fax, or mail.
• Confirm availability of room type and rate.
• Follow all company policies and ensure professional appearance.

Skills

Customer service

Communication

Teamwork

Sales techniques

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai seeks a Reservations Specialist to manage guest reservation requests via phone, fax, or mail. The role involves ensuring guest satisfaction by confirming room availability and explaining rates and policies. Candidates should possess a high school diploma and ideally have at least 1 year of supervisory experience. Strong communication and customer service skills are essential. The company values diversity and offers a supportive work environment.