Reservations Specialist: Elevate Guest Loyalty & Revenue

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 50,000 - 70,000; Full time

Job summary

A premier hotel company located in Ras al-Khaimah is seeking a talented individual to manage guest reservations effectively. You will handle all reservation requests and enhance guest loyalty with outstanding service. Ideal candidates have strong communication and sales skills to promote hotel offerings and ensure a positive experience for all guests. This role is crucial in maintaining high booking standards and contributing to sales efforts.

Qualifications

• Strong communication and sales skills necessary to attract guests and enhance loyalty.
• Ability to manage guest complaints professionally and maintain a good commercial relationship.

Responsibilities

• Handle all incoming and outgoing room reservation requests.
• Recognize potential clients and communicate to the Sales Department.
• Maintain accurate booking information in the PMS.

Skills

Communication skills

Sales skills

Job description

A premier hotel company located in Ras al-Khaimah is seeking a talented individual to manage guest reservations effectively. You will handle all reservation requests and enhance guest loyalty with outstanding service. Ideal candidates have strong communication and sales skills to promote hotel offerings and ensure a positive experience for all guests. This role is crucial in maintaining high booking standards and contributing to sales efforts.