Reservations & Revenue Lead - Luxury Hotel Operations

Anantara; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Reservations Manager to ensure effective operation of the Reservations department. Responsibilities include training team members, managing inventory for revenue optimization, and fostering strong relationships with sales departments. The ideal candidate has 3-5 years of hotel reservations experience, with a strong background in luxury service and proficiency in Opera systems. This role offers opportunities to drive revenue growth and maintain high standards of guest satisfaction.

Qualifications

• Minimum 3-5 years of experience in hotel reservations, with at least 1-2 years in a supervisory role.
• Experience in hotel reservations operations or luxury background.
• Proficiency in PMS, CRS, channel distribution, and rate structures.

Responsibilities

• Ensure effective operation of the Reservations department to meet business goals.
• Train team members and monitor performance of Standard Operating Procedures.
• Assist Revenue Management with inventory management and maximize revenue opportunities.
• Drive maximum revenues of Anantara packages by applying relevant selling strategies.
• Maintain close working relationship with Groups Sales Department.

Skills

Hotel reservations operations

Revenue management

Training

Customer service

Sales strategies

Education

Relevant hospitality certifications

Tools

Opera / Opera Cloud

Job description

A luxury hotel chain in Dubai seeks a Reservations Manager to ensure effective operation of the Reservations department. Responsibilities include training team members, managing inventory for revenue optimization, and fostering strong relationships with sales departments. The ideal candidate has 3-5 years of hotel reservations experience, with a strong background in luxury service and proficiency in Opera systems. This role offers opportunities to drive revenue growth and maintain high standards of guest satisfaction.