Reservations Agent

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent in Dubai. The role involves serving as the main contact for room reservations, providing excellent customer service, and ensuring all reservations are accurate and meet guest expectations. Ideal candidates should possess strong communication and organizational skills, along with a passion for service. Experience in a reservations environment and relevant qualifications are advantageous. This position offers a unique opportunity to work in a renowned hospitality setting.

Qualifications

• Passion for delivering great customer service.
• Highly professional telephone manner.
• Outstanding administration skills.

Responsibilities

• Convert inquiries into contracted business quickly.
• Respond to sales inquiries and develop leads.
• Ensure all reservations are completed accurately.
• Provide prompt and efficient service.

Skills

Customer service

Excellent communication skills

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description - Reservations Agent (HOT0C5YO)

Reservations Agent

Job Number:

HOT0C5YO

Work Locations

Hilton Garden Inn Dubai, Mall Avenue Dubai 1

A Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service and influence the Guest’s decision to stay at the property.

What will I be doing?

As a Reservist Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservation Agent will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads as appropriate.
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest’s expectation.
• Provide prompt and efficient service while maintaining the hotel’s brand standards.

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment.
• Tertiary qualifications, or other collegiate-level degree.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!