Reservations Agent

Al Jaddaf Rotana Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking passionate Revenue professionals to manage guest room reservations and deliver exceptional customer service. The position demands a diploma or degree in hospitality and proven experience in hotel reservations. Candidates should possess excellent communication skills in English, with additional languages as an asset. Responsibilities include processing reservations, maintaining room status, and ensuring top-tier guest relations. Join us and enhance our guest satisfaction with your expertise.

Qualifications

• Previous experience in hotel reservations is essential.
• Excellent computer literacy required.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Process and confirm guest room reservations accurately.
• Maintain up-to-date knowledge of hotel promotions.
• Organize visa requests for hotel guests.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

Diploma/degree in hospitality

Job description

We are currently seeking passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavors to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.

Skills

• Education: Diploma / degree within the hospitality field.
• Qualifications: previous experience in hotel reservations.
• Computer literate with excellent communication skills, written and oral proficiency in English, additional language skills are an asset.

Knowledge & Competencies

• Understand the job.
• Teamwork.
• Taking Responsibility.
• Recognising Differences.
• Adaptability.Customer Focus.