Reservations Agent

Paramount Hotel Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Booking Agent to manage high volumes of sales and service queries efficiently. The ideal candidate will demonstrate strong communication skills, proficiency in reservation systems like Opera, and a positive attitude towards customer service. This role involves handling reservations through various channels and upselling hotel facilities. Flexibility in working hours is required.

Qualifications

• Proficient in English; additional languages are an advantage.
• Ability to multitask under pressure.
• Flexible with work schedule.

Responsibilities

• Handle all incoming reservation calls, emails, and online requests.
• Accurately enter and update reservations in the PMS.
• Upsell room categories and promote hotel facilities.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Detail-oriented

Sales-minded

Team player

Tools

MS Office

Reservation systems

Opera knowledge

Job description

Join the audition and start scripting your own story at Paramount Hotels!

Job Purpose

The Booking Agent is responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.

Key Responsibilities

• Handle all incoming reservation calls, emails, and online requests promptly and efficiently.
• Accurately enter and update reservations in the PMS. Opera Knowledge is a MUST
• Upsell room categories and promote hotel facilities to maximize revenue.
• Ensure all reservations are confirmed with proper details (rate, payment, arrival, departure, special requests).
• Coordinate with Front Office, Sales, and Revenue teams for smooth guest handling.
• Maintain knowledge of hotel products, promotions, and competitor offerings.
• Follow company SOPs, policies, and guest data privacy standards.

Qualifications and Experience

• Strong communication skills (English required, additional languages an advantage).
• Proficient in MS Office and reservation systems.
• Excellent customer service and problem-solving skills.
• Detail-oriented, accurate, and able to multitask under pressure.
• Sales-minded with ability to upsell.
• Positive and professional attitude.
• Team player with strong interpersonal skills.
• Flexible with work schedule (including weekends/holidays).