Reservations Agent

Rotana Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Abu Dhabi is currently seeking a passionate and dynamic Reservations Agent to maintain effective communication on all guest reservations and deliver extraordinary customer service. Key responsibilities include processing and confirming bookings, managing reservations, and promoting hotel facilities. The ideal candidate should be able to handle inquiries and provide creative solutions, ensuring a smooth and efficient service delivery. This position is integral to enhancing guest satisfaction and up-selling whenever possible.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information.
• Remain up to date with all promotions in and around the hotel.

Job description

Position Overview

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

As a Reservations Agent you are responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavor to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified