Reservation Operations Lead: Guest Experience & Revenue

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization in Dubai is seeking a dynamic Assistant Reservation Manager to oversee the daily operations of the reservation department. This role involves processing reservations, monitoring room availability, and training staff to deliver exceptional guest experiences. The ideal candidate will possess proven experience in hotel reservations, strong customer service skills and leadership qualities. This full-time position offers a unique opportunity to contribute to a renowned hotel brand's success.

Qualifications

• Proven experience in hotel reservations or a similar role within the hospitality industry.
• Excellent interpersonal and communication skills with the ability to interact professionally with guests and team members.
• Strong leadership qualities with the ability to train and mentor team members.

Responsibilities

• Assist in managing and overseeing the daily operations of the reservation department.
• Process reservations efficiently through various channels including phone, email, and online booking systems.
• Train and mentor reservation agents, providing guidance on best practices and company policies.

Skills

Customer service orientation

Interpersonal and communication skills

Problem-solving

Detail-oriented

Sales skills

Education

Bachelor's degree in Hospitality Management

Tools

Global Distribution Systems (GDS)

Property management software

Microsoft Office suite

Job description

A leading hospitality organization in Dubai is seeking a dynamic Assistant Reservation Manager to oversee the daily operations of the reservation department. This role involves processing reservations, monitoring room availability, and training staff to deliver exceptional guest experiences. The ideal candidate will possess proven experience in hotel reservations, strong customer service skills and leadership qualities. This full-time position offers a unique opportunity to contribute to a renowned hotel brand's success.