Reservation Agent

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel management company in Ras Al Khaimah is seeking a skilled Reservations Agent to maintain effective office procedures and ensure maximum guest satisfaction. Responsibilities include processing reservations, adhering to standard operating procedures, and driving revenue through upselling. The ideal candidate will have at least two years of experience in the Front Office or Reservations department, familiarity with hotel operations, and preferably be an Arabic speaker. This role requires dedication to maintaining quality product and service levels.

Qualifications

• At least two years of experience in the Front Office or Reservations department.
• Familiarity with hotel operations and technology.
• Additional language is an advantage, preferably Arabic Speaker.

Responsibilities

• Maintain effective office administrative procedures.
• Process and respond to all reservation requests and inquiries.
• Monitor daily arrivals and ensure guest requests are honored.

Skills

Experience in Front Office or Reservations

Familiarity with hotel operations

Understanding of regional markets

Ability to upsell

Additional language skills (Arab)

Tools

PMS

RMS

Job description

As Reservations Agent you are expected to:

• Maintain effective office administrative procedures
• Adhere to all Standard Operating Procedures.
• Take personal responsibility for driving upselling and achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow-up reports according to departmental requirements.
• Check expected arrivals 1 3 and 7 days prior according to SOP and reconfirm bookings.
• within the department that will safeguard and detect double-bookings non-guaranteed bookings filing errors and other inaccuracies.
• Understand and apply hotel policies for no-shows cancellations credit and pre-payment policies.
• To be up to date with current information and data on the hotel product including room types rates relative features and facilities food and beverage outlets & promotion spa and health club and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and serviceand guest satisfaction. Ensure all issues relating to guest satisfaction are raised monitored and followed up on a timely basis.
• Monitor daily arrivals by ensuring all guest requests are carried out all realistic expectations are met and reservations are honored.

Qualifications

• At least twoyears of experience in the Front Office or Reservations department
• Familiarity with hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local markets local competitors and destination events.
• Additional language is an advantage preferably Arabic Speaker

Remote Work

No

Employment Type

Full-time