Reservation Agent

AccorHotels Middle East; Abu Dhabi; On-site; AED 35,000 - 45,000; Full time

Job summary

A leading hospitality group in Abu Dhabi seeks a Reservations Agent to manage inquiries and reservations while ensuring high customer satisfaction. This role requires outstanding sales and guest service skills, proficiency in English and Arabic, and a minimum of 2 years of experience in similar roles. Candidates must be familiar with Opera and Microsoft Office applications. Join a prestigious hotel that values professional presentation and effective communication.

Qualifications

• Outstanding Sales skills and guest service skills required.
• Professional presentation and sophisticated communication abilities necessary.
• Experience in customer service and similar positions for 2 years.

Responsibilities

• Handle all reservation inquiries professionally via various channels.
• Process room reservations, amendments, and cancellations accurately.
• Provide detailed information on room types, rates, and packages.

Skills

Sales skills

Guest service skills

Communication skills

Proficient in English

Proficient in Arabic

Tools

Opera

Microsoft Office Suite

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white‑marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner
• Process room reservations, amendments, and cancellations accurately in the system
• Provide clear information on room types, rates, packages, and hotel facilities
• Maximize revenue through effective upselling and adherence to rate strategies
• Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards
• Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences
• Maintain knowledge of promotions, policies, and Accor loyalty programs
• Handle guest queries and concerns promptly to ensure high levels of guest satisfaction

Qualifications

• Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
• Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
• 2-year experience in similar positions and customer service