Remote Virtual Banking Support Specialist for Customer Ops

Abu Dhabi Commercial Bank; United Arab Emirates; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE seeks an experienced banking professional to join their Retail Banking Group. The ideal candidate will have at least 4 years of banking experience, with 2 years in customer service. Responsibilities include guiding the team in virtual service activities and ensuring customer queries are resolved promptly. They offer a comprehensive benefits package, flexible working options, and continuous learning opportunities, promoting a supportive work environment.

Benefits

Market-leading medical insurance

Group life and personal accident insurance

Paid leave and leave airfare

Employee preferential rates on loans

Children education assistance

Qualifications

• At least 4 years of experience in Banking, with 2 years in customer service.
• Strong communication skills in English and Arabic.
• Ability to multitask and work independently.

Responsibilities

• Guide and assist the team with virtual service activities.
• Ensure customer queries are processed within service level turnaround time.
• Provide reporting services as per SLAs.
• Adhere to organizational policies and procedures.

Skills

Customer service orientation

Bi-lingual (English and Arabic)

Communication skills

Self-motivated

Multitasking

Education

Bachelor’s Degree in related subject

Tools

Word

Excel

Job description

A leading bank in the UAE seeks an experienced banking professional to join their Retail Banking Group. The ideal candidate will have at least 4 years of banking experience, with 2 years in customer service. Responsibilities include guiding the team in virtual service activities and ensuring customer queries are resolved promptly. They offer a comprehensive benefits package, flexible working options, and continuous learning opportunities, promoting a supportive work environment.