Remote Teller

Mashreqbank PSC; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in the United Arab Emirates is looking for a Remote Teller to perform financial transactions over video calls. The ideal candidate will possess excellent customer service skills and have 1-3 years of experience in the banking industry. Responsibilities include ensuring risk-free cash transactions and providing friendly, efficient service while meeting control standards. This role requires strong communication abilities and attention to detail.

Qualifications

• Complete knowledge of Interactive teller machine functionalities & minor trouble shooting.
• 1-3 years of experience as a teller within the banking industry.
• Detail oriented and quick with numbers.

Responsibilities

• Process financial & service transactions accurately over video calls.
• Strive towards reducing wait time and serve time.
• Ensure zero risk of cash transactions.
• Comply with policies to ensure acceptable risk rating.

Skills

Customer service skills

Communication skills

Attention to Detail

Teamwork

Ability to handle pressure

Job description

The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.

Responsibilities

• Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.
• Strive towards reducing wait time and serve time by efficient processing of all transactions.
• Strive towards managing customer expectation for each interaction.
• Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.
• Ensure accurate delivery / receipt of cash to / from customers at all times.
• Be aware of fraud trends & be vigilant and alert on any possible fraud risks.
• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
• Adhere to transactions limit, override approval and call back processes.
• Error free transactional report checking.
• Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
• Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.
• Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.
• Ensure 100% score at remote teller area with mystery shoppers.
• Be vigilant to identify customer needs & cross sell / refer Mashreq products.
• Remain updated on all process / control amendments
• Provide friendly, efficient & accurate services

Qualifications

• Complete knowledge of Interactive teller machine functionalities & minor trouble shooting
• Good customer service skills
• Strong inter-personal, communication skills
• Strong work ethics & Team work
• Ability to handle pressure
• Detail oriented, quick with numbers, very vigilant
• Ability to handle routine work with enthusiasm and vigor
• Process related to financial / service transactions
• 1-3 years of experience as a teller within banking industry.
• Job Competencies
• Attention to Detail & Quality (Level 2)
• Customer Focus (Level 3)
• Communication & Interpersonal skills (Level 2)
• Commitment to Results (Level 2)
• Planning & Organizing (Level 2)