Remote Customer Support Specialist – First-Contact Expert

Pulse Media; Remote; AED 120,000 - 200,000; Full time

Job summary

A dynamic media company is seeking a Customer Support Representative to join their remote team. In this role, you'll handle inquiries through various communication channels, ensuring a positive customer experience. Responsibilities include documenting interactions and resolving issues efficiently. Ideal candidates will have strong communication skills, problem-solving abilities, and prior customer service experience. This is a fully remote position with opportunities for growth and competitive compensation.

Benefits

Competitive compensation

Opportunities for growth

Supportive remote team environment

Qualifications

• Previous customer service or support experience preferred.
• Comfortable using computers and support tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone.
• Resolve customer issues and questions empathically.
• Document customer interactions and feedback.

Skills

Communication skills

Problem-solving skills

Time management

Empathy

Multitasking

Education

High school diploma or equivalent

College degree

Tools

CRM systems

Ticketing systems

Job description

A dynamic media company is seeking a Customer Support Representative to join their remote team. In this role, you'll handle inquiries through various communication channels, ensuring a positive customer experience. Responsibilities include documenting interactions and resolving issues efficiently. Ideal candidates will have strong communication skills, problem-solving abilities, and prior customer service experience. This is a fully remote position with opportunities for growth and competitive compensation.