Remote Customer Support Specialist – First-Contact Expert

Pulse Media; Remote; AED 120,000 - 200,000; Full time

Job summary

A customer service organization is looking for a Customer Support Representative to provide exceptional support in a fully remote setting. The role involves responding to customer inquiries, resolving issues, and maintaining customer satisfaction. Candidates should have a high school diploma, with previous experience in customer service preferred. Strong communication skills, problem-solving abilities, and the capability to multitask in a remote environment are essential. Competitive compensation and opportunities for growth are offered.

Benefits

Competitive compensation

Opportunities for growth

Supportive remote team environment

Qualifications

• Previous customer service or support experience preferred.
• Comfortable using computers, support tools, and CRM systems.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone.
• Resolve customer issues, complaints, and questions with empathy.
• Document customer interactions, feedback, and resolutions.

Skills

Strong written and verbal communication skills

Problem-solving skills

Ability to multitask

Attention to detail

Education

High school diploma or equivalent

Job description

A customer service organization is looking for a Customer Support Representative to provide exceptional support in a fully remote setting. The role involves responding to customer inquiries, resolving issues, and maintaining customer satisfaction. Candidates should have a high school diploma, with previous experience in customer service preferred. Strong communication skills, problem-solving abilities, and the capability to multitask in a remote environment are essential. Competitive compensation and opportunities for growth are offered.