Remote Customer Support Specialist – First-Contact Expert

Pulse Media; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading media company is looking for a Customer Support Representative to join their remote team. In this role, you will handle customer inquiries across various channels, ensuring a positive experience. Key responsibilities include responding to customer inquiries, resolving issues, and documenting interactions. Ideal candidates will have strong communication skills, a high school diploma, and preferably some customer service experience. This position offers competitive pay and opportunities for growth in a collaborative remote setting.

Benefits

Competitive compensation

Opportunities for growth

Supportive remote team environment

Qualifications

• Previous customer service or support experience preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable using computers, support tools, and CRM systems.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone in a professional manner.
• Resolve customer issues and questions with empathy and accuracy.
• Document customer interactions, feedback, and resolutions.

Skills

Strong written communication skills

Strong verbal communication skills

Problem-solving skills

Time management

Education

High school diploma or equivalent

Job description

A leading media company is looking for a Customer Support Representative to join their remote team. In this role, you will handle customer inquiries across various channels, ensuring a positive experience. Key responsibilities include responding to customer inquiries, resolving issues, and documenting interactions. Ideal candidates will have strong communication skills, a high school diploma, and preferably some customer service experience. This position offers competitive pay and opportunities for growth in a collaborative remote setting.