Relationship Officer - Excellency

Abu Dhabi Commercial Bank; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE seeks a Banking Relationship Manager to enhance customer relationships and drive service excellence. The successful candidate will have at least 3 years of experience and a Bachelor's Degree in Business Management or Finance. They also require strong decision-making skills and a solid grasp of financial markets. This role offers a competitive salary package and comprehensive benefits.

Benefits

Competitive salary

Comprehensive benefits package

Flexible working options

Learning and development opportunities

Qualifications

• At least 3 years of relationship management experience in Banking/financial services industry.
• In-depth knowledge of global financial markets and trends.
• Understanding of wealth management products and services.

Responsibilities

• Assist in the long-term relationship of current and future customers.
• Conduct new product research and analysis.
• Support in reviewing existing customer files for sales opportunities.
• Adhere to policies and procedures.
• Manage self in line with the Bank’s people management practices.
• Demonstrate service standards in customer interactions.

Skills

Relationship management

Decision making

Knowledge of financial markets

Wealth management understanding

Education

Bachelor's Degree in Business Management or Finance

Job description

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the Business Area

The Retail Banking Group (RBG) supports retail and micro‑business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

Key Responsibilities

• Relationship Management - Assist in the long‑term relationship of current and future customers, recording gather feedback on customers’ use of products and services and ongoing solicitation of feedback regarding products and services in order to build and maintain strong relationships with them
• Conduct new product research and analysis of new products and services, recording findings and recommendations in order to continuously enhance and meet customer needs
• Portfolio Management - Support in reviewing existing customer files in order to identify and report on potential sales opportunities that drive cross‑sell, upsell and retention
• Policies, Processes, Systems and Procedures - Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Self‑Management - Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

Ideal Candidate Experience

• At least 3 years of relationship management experience in Banking/financial services industry
• Bachelor’s Degree in Business Management or Finance
• In depth knowledge of global financial markets and trends
• Understanding of wealth management products and services
• Strong decision making skills and the ability to take the lead

What we offer

• Competitive Salary: The indicative pay range for this role is AED10,500– AED16,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market‑leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work‑life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor‑led courses, a comprehensive e‑Learning catalog, on‑the‑job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.