Regional Account Director

Crane Worldwide Logistics; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

A global logistics firm based in Dubai is seeking an experienced Director to manage client relationships and oversee operational strategies. The ideal candidate will have over 10 years of experience in sales and account management within the freight forwarding logistics sector. Key responsibilities include market analysis, strategic planning, and ensuring compliance with company regulations. Strong organizational, problem-solving, and communication skills are essential for success in this role.

Qualifications

• 10+ years of successful sales or account management experience in freight forwarding or logistics.
• Proven operational competence in the transportation industry.
• Thorough understanding of customer service principles and practices.

Responsibilities

• Manage overall business relationship with clients.
• Conduct market analysis and drive internal collaboration.
• Ensure compliance with company policies and regulatory requirements.
• Identify growth opportunities and develop strategies.

Skills

Organizational Skills

Written and verbal communication

Presentation skills

Knowledge of logistics and freight forwarding

Sales techniques

Microsoft Office Suite

Analytical skills

Customer service

Problem-solving

Education

College degree

Tools

CRM systems

Job description

Essential Job Functions

• Client Facing Role that manages the overall business relationship
• Account mapping business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
• Client Reviews Strategic Business Plans
• Value add Programs Process Improvements
• Tender Management Technology Solutions
• Impact & coverage analysis > identify service or opportunity gaps
• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global network
• When necessary travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short and longterm business objectives initiatives and quantified valueadded contributions
• Other duties as assigned

Physical Requirements

Other Skills & Abilities

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented able to multitask and meet deadlines
• Selfmotivated able to work in a team and independently
• Good analytical and program management skills; ability to define develop and document business processes and procedures
• Strong customer service problemsolving and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example

Education & Experience

• College degree preferred
• Min of 10 years successful sales or account management and operational competence. experience in freight forwarding logistics and transportation industry
• Experience with CRM systems

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Required Experience

Director