Receptionist - Dubai Ibn Battuta Mall

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for an experienced Hotel Receptionist. You will welcome guests, manage guest check-ins and check-outs, and handle payments. The ideal candidate will have excellent communication and organizational skills, and at least one year of experience in a hotel front office. Knowledge of the Arabic language and Opera (PMS) is also required. The role offers a competitive salary, accommodation, transportation, and opportunities for career growth.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Career growth and development opportunities

Qualifications

• Minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Arabic language – speaking, writing and reading.

Responsibilities

• Greet and welcome guests, visitors, suppliers.
• Ensure payments are made according to cash handling procedures.
• Identify corporate leads and build long-term relationships.
• Carry out general office duties to ensure smooth running of reception area.
• Ensure safety of all guests in line with safety procedures.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Flexible and able to work under pressure

Proactive and excellent organizational skills

Tools

Opera (PMS)

Job description

About Us

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!

Job Description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answer guest related queries and provide information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests.
• Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guest’s feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area.
• Maintain appropriate stock of supplies and reception stationeries.
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
• Ensure safety of all guests in line with safety procedures and guidelines.

Requirements

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.
• Minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS) and Arabic language – speaking, writing and reading.

Benefits

• Competitive salary package, accommodation, transportation, medical insurance which includes dental.
• Air tickets.
• Hours that offer work–life balance.
• Career growth and development opportunities within the company.
• Promote‑from‑within culture with continuous support and engagement.

Culture & Values

We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do. We want Premier Inn to be a place where people’s skills and careers grow as fast as we do, where everyone has the opportunity to develop and achieve their dreams. We emphasize a promote‑from‑within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

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