Receptionist - Abu Dhabi Capital Centre

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Hotel Receptionist to join their dynamic team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. Your attention to detail and exceptional customer service skills will help create memorable stays for guests. This role offers a competitive salary, accommodation, and opportunities for career growth within a supportive environment that values employee development. If you thrive in a fast-paced setting and are dedicated to delivering outstanding service, this is the perfect opportunity for you.

Benefits

Accommodation

Transportation

Medical Insurance

Air Tickets

Flexible Hours

Qualifications

• Minimum of one year experience in hotel reception.
• Knowledge of Opera PMS is essential.
• Fluency in Arabic is required.

Responsibilities

• Greet and welcome guests while managing check-in and check-out.
• Process payments and manage reservations accurately.
• Communicate effectively with all departments regarding guest requests.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Flexibility

Education

Experience as Hotel Receptionist

Knowledge of Opera PMS

Arabic Language Skills

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will help you manage guest expectations in a fast-paced and busy environment. With a keen eye for detail, you will ensure no step in the procedures is missed. Managing payments will become second nature, and you will have excellent data entry skills to support accurate reporting.

Main responsibilities include:

1. Greeting and welcoming guests, visitors, and suppliers; answering telephone calls to provide a warm, timely welcome in line with our brand standards.
2. Answering guest-related queries and providing information on promotions, room prices, activities, and events in the surrounding area to ensure accurate information is shared with guests.
3. Ensuring payments are processed according to cash handling procedures and managing reservations and cancellations accurately and efficiently.
4. Identifying corporate leads and building long-term relationships.
5. Driving online mentions and promoting customer feedback.
6. Understanding online guest feedback and exploring options for improvement.
7. Carrying out general office duties, including correspondence, emails, and filing, to ensure the smooth operation of the reception area. Maintaining appropriate stock of supplies and reception stationeries.
8. Effectively communicating with all departments regarding guest requests and complaints to ensure smooth service delivery.
9. Ensuring the safety of all guests in line with safety procedures and guidelines.

Requirements:

1. Customer-oriented approach.
2. Excellent communication skills.
3. Strong attention to detail.
4. Flexibility, agility, and ability to work under pressure.
5. Ability to work both independently and as part of a team.
6. Proactive with excellent organizational skills.
7. Ability to provide exceptional customer service.

You must have / be:

1. Minimum of one year experience as a Hotel Receptionist in the Front Office department of a hotel.
2. Knowledge of Opera PMS.
3. Arabic language speaking, reading, and writing skills.

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and flexible hours to promote work-life balance. We support career growth and development within our company. At Premier Inn, we foster a culture that brings the customer experience to life, supported by strong company values. We employ people who believe in and live our values, always putting the customer at the heart of everything we do.

We want Premier Inn to be a place where skills and careers grow as fast as we do—a place with opportunities for development and achievement. We emphasize a promote-from-within culture and strive to create a supportive, engaging environment where our team can thrive and deliver. If this sounds like you and you're ready to work in an environment that values and rewards your efforts, please click on the "I'm interested" button and join our team!