Receptionist

Alpha Flight Services; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality service provider in Sharjah seeks a front desk professional to provide courteous and efficient services. The primary responsibilities include managing guest check-ins and check-outs, addressing inquiries, and maintaining accurate reservations while ensuring a positive guest experience. Candidates must demonstrate excellent communication skills and a commitment to upholding service standards.

Qualifications

• Excellent customer service skills with a friendly demeanor.
• Ability to handle reservations and guest inquiries efficiently.
• Strong communication skills for effective interaction with guests and staff.

Responsibilities

• Provide courteous and professional service at the front desk.
• Manage check-ins and check-outs smoothly.
• Ensure accuracy in reservations, billing, and cash handling.

Job description

Job Purpose

To provide courteous, efficient, and professional front desk services by welcoming guests, managing check‑ins and check‑outs, handling reservations, and addressing guest inquiries, thereby ensuring a positive guest experience and smooth hotel operations in line with company standards.

Accountabilities

The accountabilities have been divided into Plan‑Deploy‑Lead‑Execute to enable

• Ensure high levels of guest satisfaction at the front desk
• Maintain accuracy in reservations, billing, and cash handling
• Protect confidentiality and security of guest information
• Ensure timely and effective communication with housekeeping and other departments
• Maintain a professional, clean, and organized front desk area
• Adhere to hotel policies, procedures, SOPs, and service standards