Receptionist

Khidmah; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider is seeking a Receptionist in Abu Dhabi to greet visitors and provide exceptional service. Responsibilities include directing visitors, maintaining security, and managing administrative duties. The role requires a high school diploma and preferably 1 year of customer service experience. Successful candidates will have strong communication skills, organization, and professionalism. The position offers the chance to contribute to a welcoming environment and support office operations.

Qualifications

• Ability to maintain a positive attitude.
• Excellent communication skills.
• Preferably 1 year of experience in the customer service industry.

Responsibilities

• Greet and welcome visitors.
• Notify company personnel of visitor arrival.
• Maintain security and telecommunications system.
• Answer or refer inquiries by visitors.
• Direct visitors and maintain directories.
• Monitor logbook and issue visitor badges.
• Operate phone and console according to instructions.
• Keep reception area safe and clean.
• Document actions and communicate irregularities.
• Coordinate supplies and handle office inquiries.
• Prepare and manage reports.
• Transfer unresolved issues to designated resources.

Skills

Telephone Skills

Verbal Communication

Listening

Professionalism

Customer Focus

Organization

Informing Others

Handles Pressure

Education

High school diploma or relevant work experience

Job description

Overview

Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed.

Responsibilities

1. Serves visitors by greeting, welcoming, and directing them appropriately.
2. Notifies company personnel of visitor arrival.
3. Maintains security and telecommunications system.
4. Informs visitors by answering or referring inquiries.
5. Directs visitors by maintaining employee and department directories.
6. Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
7. Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
8. Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
9. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
10. Contributes to team effort by accomplishing related results as needed
11. Support Staff by coordinating their need, such as supplying office with the materials that needed. Handle office inquires, stationery, pantry and cleaning materials supply on regular basis.
12. Preparing reports and managing it to be up to date.
13. Transfer all requests and unresolved issues to the designated resource

Experience and Skills

• Telephone Skills
• Verbal Communication
• Listening
• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure

Qualifications

• High school diploma or relevant work experience
• Ability to maintain a positive attitude
• Excellent communication skills
• Preferably 1 year of experience in the customer service industry