Reception Manager

Majestas; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking a Reception Manager to lead the front-of-house team. This role involves ensuring a seamless guest experience, overseeing operations, and managing VIP events. Ideal candidates should have luxury hospitality experience and proven leadership abilities. Competitive salary and growth opportunities available.

Benefits

Competitive salary package

Professional development opportunities

Innovative workplace environment

Qualifications

• Proven leadership in a reception or front-of-house management role.
• Charismatic and skilled at motivating a team.
• Highly organized, detail-oriented, and confident in fast-paced environments.

Responsibilities

• Lead the reception team ensuring a seamless guest experience.
• Oversee all front-of-house operations including reservations and guest flow.
• Manage VIP arrivals and special events with attention to detail.

Skills

Luxury hospitality experience

Leadership

Guest relationship management

Reservation systems knowledge

Detail-oriented

Job description

Who are we?

Majestas is a world-renowned operator of iconic, top-performing brands and unforgettable experiences in luxury dining, hospitality, and elite entertainment. Our prestigious portfolio includes venues such as Billionaire and Crazy Pizza. Living and breathing contemporary culture and creativity, we are connected to global design, fashion, and lifestyle, allowing us to play a pivotal role in identifying emerging trends and leading innovation.

As the Reception Manager

You will be the face and heartbeat of the guest journey, setting the tone for every arrival and farewell. Leading the front-of-house team, you’ll ensure flawless operations, inspire exceptional service, and embody the prestige and personality of our brand in every interaction. This is a leadership role where excellence, charisma, and precision meet.

Your day to day

• Lead the reception team, setting high standards and ensuring the guest experience is consistently seamless and memorable.
• Oversee all front-of-house operations, including reservations, guest flow, and special requests, ensuring smooth coordination across departments.
• Train, motivate, and coach the team to deliver service that exceeds expectations and reflects luxury hospitality at its finest.
• Build and maintain strong guest relationships, personalising experiences and encouraging loyalty.
• Manage VIP arrivals and special events with absolute discretion and attention to detail.
• Handle guest feedback and resolve challenges with professionalism, confidence, and care.
• Drive a culture of hospitality that reflects the values and vision of Majestas.

Who you are?

• Experienced in luxury hospitality, with proven leadership in a reception or front-of-house management role.
• A natural leader: charismatic, approachable, and skilled at inspiring and motivating a team.
• Highly organised, detail-oriented, and confident managing complex operations in a fast-paced environment.
• Strong knowledge of reservation and guest management systems (Seven Rooms preferred).
• Passionate about creating extraordinary guest experiences and setting new benchmarks in service.
• Adaptable, positive, and ready to thrive in a dynamic, pre-opening setting.

Why join us?

• Be at the forefront of Dubai’s most anticipated luxury hospitality launch.
• A competitive salary package that recognises your expertise and leadership.
• Professional development and international career growth opportunities within the Majestas Group.
• A vibrant, innovative, and inspiring workplace where your talent and personality are celebrated.
• Join a brand that redefines luxury hospitality and creates unforgettable experiences every day.

Majestas is committed

Our commitment to diversity, equity, and inclusion is reflected in both our hiring practices and our workplace culture. As an equal opportunity employer, we encourage applicants from all backgrounds, regardless of race, religion, color, nationality, ethnic origin, gender, gender identity, pregnancy, sexual orientation, age, marital status, or disability. We celebrate and support the unique contributions of every individual.

Majestas HR Team