Front Desk Agent

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a reliable candidate for guest services in Ras Al Khaimah. Responsibilities include processing guest check-ins and check-outs, managing payments, and assisting guests with inquiries. A high school diploma or G.E.D. is required, but no previous experience is necessary. Candidates must provide excellent customer service while adhering to company policies. This position offers opportunities to develop skills in a dynamic hospitality environment.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications are required.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Handle all payment types, resolving disputed charges.
• Provide guests with information regarding property and local areas.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit or credit. Process all check-outs, including resolving any late and disputed charges. Answer, record and process all guest calls, messages, requests, questions or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals/departures), identify any special requests and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs, assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

REQUIRED EXPERIENCE

Unclear Seniority