Quality Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A prominent hospitality group is seeking a Quality Manager in Ras al-Khaimah. This role involves monitoring brand standards, conducting audits, and improving guest satisfaction. Ideal candidates have 3–5 years in hospitality quality management, excellent communication skills, and a passion for service. The position offers competitive benefits and an inclusive work culture.

Benefits

Impressive room discounts

Full uniform provided

Comprehensive training programs

Qualifications

• 3–5 years in quality, brand compliance or guest experience in hospitality.
• Experience in luxury and lifestyle settings.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Monitor compliance with IHG brand standards across all departments.
• Conduct internal audits and implement improvement plans.
• Analyze guest feedback to improve service delivery.

Skills

Quality management

Communication skills

Interpersonal skills

Analytical skills

Motivational skills

Education

Relevant certifications in Quality Management

Job description

Overview

We are a people powered business. So, we’re looking for a Quality Manager who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result.

Responsibilities

• Monitor and maintain compliance with IHG brand standards across all departments.
• Conduct internal audits, brand evaluations, and implement improvement action plans.
• Analyze guest feedback and drive initiatives to improve service delivery.
• Provide training and coaching to colleagues to uphold service culture and brand values.
• Collaborate with leadership teams to ensure operational consistency and guest satisfaction.

What we need from you

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• 3–5 years of quality, brand compliance, or guest experience role in hospitality.
• Luxury and lifestyle experience
• Resort experience is an added advantage
• Strong knowledge of quality management
• Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Strong analytical skills and the ability to assess quality metrics.
• A passion for hospitality and a commitment to guest satisfaction.
• Relevant certifications or qualifications in Quality Management would be a plus.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.