Quality and Executive Support Manager

Hilton; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Ras Al Khaimah seeks a Quality and Executive Support Manager to uphold hotel standards and ensure exceptional guest experiences. The ideal candidate should have luxury hotel experience and strong problem-solving skills, with the ability to lead teams effectively. Responsibilities include monitoring quality initiatives, engaging with guests, and overseeing Executive Office operations. Join a team dedicated to creating remarkable hospitality experiences and supporting brand excellence.

Benefits

Housing

Transport

Additional benefits as per company policy

Qualifications

• Experience in luxury hotels, preferably with Forbes Travel Guide knowledge.
• Strong understanding of hotel operations, practices, and procedures.
• Exceptional communication, organizational, and time-management skills.
• Proficiency in Microsoft Office and office management tools.
• Ability to inspire and lead teams, with a strong focus on guest satisfaction.

Responsibilities

• Uphold and elevate hotel standards through audits and guest feedback.
• Drive guest satisfaction initiatives and ensure exceptional experiences.
• Collaborate with departments to address challenges and implement solutions.
• Champion team development and training to embed service excellence.
• Monitor and report on quality initiatives and guest experience improvements.
• Engage with guests directly to capture feedback and enhance service delivery.
• Oversee Executive Office operations, including special requests and meetings.

Skills

Experience in luxury hotels

Strong understanding of hotel operations

Exceptional communication and organizational skills

Proficiency in Microsoft Office

Ability to inspire and lead teams

Job description

Overview

The Quality and Executive Support Manager at Waldorf Astoria Ras Al Khaimah is responsible for upholding the highest hotel standards, ensuring they are consistently met and often exceeded. This role also oversees the seamless and efficient operation of the Executive Office.

Responsibilities

• Uphold and elevate hotel standards through audits, SOP reviews, and guest feedback insights.
• Drive guest satisfaction initiatives, ensuring exceptional experiences at every touchpoint.
• Collaborate with departments to address challenges, implement solutions, and maintain Forbes Travel Guide excellence.
• Champion team development and training to embed service excellence and brand values.
• Monitor and report on quality initiatives and guest experience improvements.
• Engage with guests directly to capture feedback and enhance service delivery.
• Oversee Executive Office operations, including special requests, meetings, and documentation.

What are we looking for?

Quality and Executive Support Manager for the Waldorf Astoria Ras Al Khaimah is serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Experience in luxury hotels, preferably with Forbes Travel Guide knowledge.
• Strong understanding of hotel operations, practices, and procedures.
• Exceptional communication, organizational, and time-management skills.
• Proficiency in Microsoft Office and office management tools.
• Ability to inspire and lead teams, with a strong focus on guest satisfaction and quality excellence.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Location

Waldorf Astoria Ras Al Khaimah

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Potential Benefits

Housing, Transport, Additional benefits as per company policy