Public Area Supervisor

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a Team Supervisor for its public areas. Responsibilities include managing housekeeping staff, ensuring cleanliness, and coordinating with other departments. Candidates should have 2-4 years of experience in a luxury hotel setting and strong leadership skills. Competitive salary and professional development opportunities are offered.

Qualifications

• Minimum 2-4 years of housekeeping experience in a luxury hotel.
• At least 1 year in a supervisory role.
• Strong understanding of cleaning procedures and hygiene standards.

Responsibilities

• Manage and coordinate the activities of public area attendants.
• Conduct regular inspections of all public areas.
• Ensure prompt response to guest requests.

Skills

Leadership

Attention to Detail

Communication Skills

Problem-Solving Abilities

Education

High school diploma or equivalent

Hospitality management certification

Tools

Hotel management systems (Opera, HotSOS)

Job description

Overview

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Responsibilities

• Team Supervision: Manage and coordinate the activities of public area attendants, ensuring efficient and high-quality service delivery.
• Inspection & Quality Control: Conduct regular inspections of all public areas to ensure they meet cleanliness, hygiene, and aesthetic standards. Address any issues immediately.
• Guest Satisfaction: Ensure prompt response to guest requests related to public areas and address any concerns efficiently.
• Cleaning & Maintenance Coordination: Work closely with the engineering department to report and resolve maintenance issues in public spaces.
• Inventory & Supplies Management: Monitor and manage stock levels of cleaning supplies and equipment, ensuring timely replenishment.
• Sustainability & Waste Management: Implement eco-friendly cleaning practices, ensure efficient use of resources, and contribute to waste reduction initiatives.
• Safety & Compliance: Ensure adherence to health, hygiene, and safety regulations, including proper chemical handling and cleaning procedures.
• Training & Development: Conduct training sessions for public area attendants on cleaning techniques, safety protocols, and customer service.
• Lost & Found Management: Ensure proper documentation and secure handling of lost and found items within public areas.
• Collaboration: Liaise with the housekeeping, front office, and food & beverage teams to ensure a seamless guest experience in public spaces.

Qualifications

• Education: High school diploma or equivalent; a diploma or certification in hospitality management is a plus.
• Experience: Minimum 2-4 years of housekeeping experience in a luxury hotel environment, with at least 1 year in a supervisory role.
• Technical Knowledge: Strong understanding of cleaning procedures, equipment, and hygiene standards. Familiarity with hotel management systems (e.g., Opera, HotSOS) is a plus.
• Leadership & Team Management: Ability to lead, train, and motivate a diverse housekeeping team.
• Attention to Detail: Strong ability to maintain high cleanliness and hygiene standards in all public spaces.
• Communication Skills: Excellent verbal and written communication skills for coordinating with multiple departments.
• Problem-Solving Abilities: Ability to quickly address and resolve operational challenges while maintaining service excellence.