Project Manager- Mystery Audit Operations

Total Solutions Group; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global audit and compliance firm is seeking a Project Manager for its Mystery Audit Operations based in Saudi Arabia or the UAE. Responsibilities include managing mystery audits, coordinating with auditors, and ensuring timely report submissions. The ideal candidate possesses strong communication skills and proficiency in MS Office, with the ability to handle multi-location projects efficiently. This position offers competitive salary options and opportunities for growth within an international team.

Benefits

Competitive salary based on experience

Opportunity to work with an international team

Growth opportunities within the organization

Qualifications

• Must be based in Saudi Arabia or UAE.
• Experience in managing multi-location projects with tight timelines.
• Proactive and detail-oriented individual.

Responsibilities

• Manage, schedule, and assign mystery audits across various locations.
• Coordinate with freelance auditors for briefings and deliverables.
• Review audit outputs and ensure timely report submissions.

Skills

Strong communication and interpersonal skills

Excellent organizational and follow-up abilities

Proficiency in MS Office / Google Workspace

Arabic language proficiency

Job description

Job Description: Project Manager – Mystery Audit Operations (Dubai,UAE)

Company:

• Total Solutions Group (India)
• Total Innovation Group (UAE Registration)
• Location: Saudi Arabia or UAE
• Employment Type: Full-Time
• Industry: Audit & Compliance, Customer Experience, Mystery Shopping

About Us

Total Solutions Group (India) and Total Innovation Group (UAE) are leading providers of operational audits, mystery shopping services, customer experience assessments, and quality compliance evaluations for global organizations. With expanding operations in the Middle East, we are looking for an experienced Project Manager to oversee and execute our mystery audit projects.

Position Overview

We are seeking a highly organized and proactive Project Manager based in Saudi Arabia or the UAE to manage end-to-end audit operations. The role includes coordinating with freelance auditors, assigning audits, ensuring timely report submissions, and maintaining strong communication with client stakeholders.

Key Responsibilities

• Manage, schedule, and assign mystery audits across various locations.
• Coordinate with freelance auditors for briefings, timelines, and deliverables.
• Review audit outputs and ensure reports are submitted accurately and on time.
• Share completed reports with clients and maintain documentation.
• Serve as the primary point of contact for internal teams and external stakeholders.
• Track project progress, maintain dashboards, and escalation issues as needed.
• Ensure audit quality and adherence to client guidelines.
• Conduct regular follow-ups with auditors and clients.
• Assist in recruiting and onboarding new auditors when required.

What We Offer

• Competitive salary based on experience.
• Opportunity to work with an international team.
• Exposure to global brands and audit operations.
• Growth opportunities within the organization.

Skills

Requirements

• Based in Saudi Arabia or UAE.
• Strong communication and interpersonal skills.
• Excellent organizational and follow-up abilities.
• Proficiency in MS Office / Google Workspace.
• Ability to handle multi-location projects with tight timelines.
• Arabic language proficiency is an added advantage.
• Must be proactive, detail-oriented, and able to work independently.