Program Manager, External Fulfillment

Q-Express Documents Transport; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company is seeking a Program Manager in Dubai to enhance delivery experience and improve operations. The successful candidate will have over 3 years of program management experience, strong analytical skills, and the ability to drive strategic initiatives across teams. This role requires advanced skills in Excel and SQL, along with a collaborative mindset to implement innovative solutions for growth.

Qualifications

• 3+ years of program or project management experience.
• Experience defining program requirements and using data to determine improvements.
• Experience in stakeholder management, dealing with multiple stakeholders.

Responsibilities

• Develop and implement CX/SX & channel growth improvement programs.
• Collaborate with cross-functional teams to identify gaps.
• Monitor and analyze data, trends, and seller performance metrics.

Skills

Program management

Cross-functional collaboration

Process improvement

Data analysis

Stakeholder management

Project management

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Amazon is seeking a Program Manager in the 3P -External Fulfillment organization in Dubai to focus on strategy & operations to drive growth & improve customer & seller experience in MENA.

As a Program Manager, you will be responsible for planning, implementing, and evaluating projects and initiatives, ensuring efficient and effective delivery experience and speed for our channels. Your role will involve collaborating with cross-functional teams and overseeing the day‑to‑day strategy and operations of speed programs. If you have a passion for delivery experience, excellent organizational and leadership skills, and the ability to drive strategic initiatives, we encourage you to apply.

Key Responsibilities

• Develop and implement CX/SX & channel growth improvement programs and initiatives in line with the organization’s strategic goals and objectives.
• Collaborate with cross‑functional teams to identify gaps and develop innovative solutions to improve speed of delivery.
• Monitor and analyze data, trends, and seller performance metrics to identify areas for improvement and make data‑driven recommendations.
• Articulate business and technical requirements to effect process changes.
• Stay updated on emerging trends, technologies, and best practices that can help enhance speed.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross‑functionally with tech and non‑tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor’s degree.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.