Program Manager

RTX; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading aerospace company is seeking a Program Manager to spearhead the FlightSense program. This key role involves tracking customer support levels and financial performance, ensuring adherence to contract specifications. Candidates should have significant experience in aerospace or related fields, including financial analysis and conflict resolution skills. This position offers a unique opportunity to contribute to excellence in aerospace repair services while cultivating strong relationships internally and with clients.

Qualifications

• 10 years of relevant experience or 7 years with an Advanced Degree.
• Experience with commercial airframe components is preferred.

Responsibilities

• Serve as the main contact for customer and internal teams.
• Track overall Customer Support Level for the FlightSense contract.
• Ensure recovery plans and financial performance meet objectives.

Skills

Financial analysis

Conflict resolution

Customer relationship management

Education

University Degree or Advanced Degree in a related field

Job description

Country

United Arab Emirates

Location

United Technologies International Operations Inc. UAE (DUBAI) Media One Tower 30th Floor Office 3001 Dubai United Arab Emirates; P. O. Box 71662 Dubai U.A.E.

Position Role Type

Unspecified

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. As the steward of excellence in aerospace repair services the Program Manager of FlightSense Program Management assumes a pivotal role in upholding the integrity and success of Collins Aerospaces FlightSense agreement. At the heart of this responsibility lies the cultivation of robust relationships both within our organization and with our valued clientele. FlightSense isn't just a service—it's a testament to our unwavering dedication to excellence. Through meticulous attention to detail and an unwavering focus on customer satisfaction the Program Manager spearheads a culture of excellence that sets Collins Aerospace apart as the industry leader in aerospace repair services.

What You Will Do

• Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair Technical Finance Management).
• Track overall Customer Support Level (CSL) to the customer for the FlightSense contract in addition to all Collins commercial repairs.
• May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.
• Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.
• Review monthly/quarterly cost data reliability trends effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.
• Lead any performance penalty or contractual alignment discussions internally as well as with the customer.
• Support customer technical review discussions with guidance from the Collins product owners to agree on service bulletin incorporation chargeable quote disputes and other items.

What You Will Learn

• You will master the art of tracking and optimizing Customer Support Level (CSL) for both the FlightSense contract and Collins broader commercial repairs portfolio.
• You’ll develop data analysis and forecasting where you’ll review monthly and quarterly cost data identify reliability trends and leverage insights to refine our future forecast models.
• You will deepen your understanding of our products and services while honing your ability to deliver exceptional customer value.

Qualifications You Must Have

• Typically requires a University Degree and a minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree 14 years of relevant experience

Qualifications We Prefer

• Experience leveraging strong financial acumen and / or experience with financial modeling.
• Experience with conflict / issue resolution on difficult problems.
• Experience with commercial airframe components.

This position may involve access to export‑controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval and if required completion of a non‑disclosure agreement.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.