Process & Operations Consultant

Talent Blueprint FZ LLC; Dubai; On-site; AED 120,000 - 200,000; Part time

Job summary

A project-focused consulting company based in Dubai is seeking a Process & Operations Architect for a freelance consulting engagement lasting 8–12 weeks. The role demands a hands-on approach to establish Standard Operating Procedures and address operational efficiencies within a fast-paced environment. Candidates should have proven experience in designing operational processes and the ability to create effective documentation. This role aims to enhance clarity and structure within the organization.

Qualifications

• Proven experience designing and documenting operating processes in live businesses.
• Strong background in recruitment agencies, staffing, or events.
• Ability to build SOPs and operating frameworks from scratch.

Responsibilities

• Understand actual workflows to establish clear SOPs.
• Document processes and decisions for each function.
• Identify and address structural risks and gaps.

Skills

Experience in designing operating processes

Background in recruitment agencies

Strong written documentation skills

Detail-oriented and execution-focused

Ability to simplify complex operations

Job description

Position: Process & Operations Architect (SOP & Operating Framework)

Location: Dubai

Engagement Type: Freelance / Fixed-Term Consulting Assignment

Expected Duration: 8–12 weeks (project-based, extendable if required)

About the Business

Talent Blueprint operates in a high-stakes, project-driven environment where execution quality, speed, and reliability are critical. We recruit and deploy freelance and full-time talent across live events and operational environments, often under tight timelines and public-facing pressure.

As the business scales, we are formalizing our internal operating system — not to slow execution, but to protect standards, reduce dependency on individuals, and ensure repeatable, high-quality delivery.

Role Mandate

This is a hands-on, embedded role, not a high-level advisory engagement.

You will work closely with leadership and functional teams to extract how the business actually operates today, then translate that reality into clear, enforceable Standard Operating Procedures (SOPs) and operating playbooks.

Your output will become the reference point for how work is executed across Talent Blueprint.

Core Objectives

• Establish a single source of truth for TBP operations
• Eliminate ambiguity in roles, ownership, and handovers
• Translate live operations into clear, usable SOPs
• Identify and address structural risks, gaps, and inefficiencies
• Leave behind a scalable, maintainable operating framework

Key Responsibilities

• Embed with leadership and functional owners to understand actual workflows, not assumed ones
• Map end-to-end current-state operations across:
• Recruitment and talent sourcing
• Freelance and full-time placement lifecycle
• Client delivery and project execution
• Operations, finance, invoicing, and compliance
• Document clear SOPs per function and per role, including:
• Inputs and outputs
• Decision rights and escalation paths
• Ownership models (RACI or equivalent)
• Handover points and dependencies
• Identify bottlenecks, single points of failure, role overlaps, and compliance or delivery risks
• Design practical, enforceable process improvements aligned with TBP’s pace and operating reality
• Deliver a structured SOP and operating framework that can be owned and maintained internally

Key Deliverables

• End-to-end process maps for all core functions
• Role-based SOPs with clear ownership and escalation logic
• A consolidated SOP / Operating Framework playbook
• Defined handover, dependency, and decision-rights structure

Required Profile

• Proven experience designing and documenting operating processes in live businesses
• Strong background in recruitment agencies, staffing, events, or other project-driven environments
• Demonstrated ability to build SOPs and operating frameworks from scratch
• Comfortable challenging teams and surfacing inefficiencies
• Highly structured, detail-oriented, and execution-focused
• Able to simplify complex operations without losing rigor
• Strong written documentation skills with a focus on clarity and usability
• Commercial, practical mindset — not academic or theoretical

Engagement Success Looks Like

• TBP has a clear, documented operating framework
• Every core function has usable, adopted SOPs
• Ownership and accountability are unambiguous
• Leadership is no longer dependent on individuals to “know how things work”
• Teams execute more consistently with less friction

Application Note

When applying, please include:

• A brief summary of similar SOP or operating framework work you have delivered
• The types of businesses or industries where you documented live operations