Premium Auto Service Advisor

UNITED AL SAQER GROUP; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive services company in the UAE seeks an experienced Service Advisor to enhance the customer experience at Autoplus Bodyshop. Responsibilities include greeting customers, managing service appointments, providing technical information, and ensuring timely service delivery. The ideal candidate will have a Bachelor's degree in Automotive Technology or a related field, and 2-4 years of experience in a similar role, with strong customer service and technical skills. Competitive benefits offered.

Benefits

Competitive benefits package

Path towards rewarding career

Qualifications

• 2–4 years of experience in a similar Service Advisor role preferred.
• Basic knowledge of vehicle systems and repair processes.
• Experience in dealership or multi-brand service environments preferred.

Responsibilities

• Greet customers professionally and understand their service needs.
• Accurately record customer concerns and prepare job cards.
• Liaise with technicians to ensure clear communication with customers.
• Provide timely updates to customers on vehicle status.
• Generate accurate service estimates and obtain approvals.
• Ensure proper vehicle delivery to the customer post-service.
• Process warranty claims in accordance with guidelines.
• Follow up post-service to ensure customer satisfaction.

Skills

Customer service skills

Technical understanding

Dealer Management Systems proficiency

Strong communication skills

Proficiency in MS Office

Education

Bachelor’s degree in Automotive Technology or related field

Job description

A leading automotive services company in the UAE seeks an experienced Service Advisor to enhance the customer experience at Autoplus Bodyshop. Responsibilities include greeting customers, managing service appointments, providing technical information, and ensuring timely service delivery. The ideal candidate will have a Bachelor's degree in Automotive Technology or a related field, and 2-4 years of experience in a similar role, with strong customer service and technical skills. Competitive benefits offered.