Poolside Guest Experience Associate

Fairmont Hotels & Resorts; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in the UAE is hiring for a pool attendant role to provide exceptional customer service and maintain the pool area. The ideal candidate will greet guests warmly, oversee pool safety, and ensure cleanliness. A high school diploma is required, along with the ability to work effectively under pressure and as part of a team. This is a fast-paced environment where evening, weekend, and holiday work may be necessary. Join us in creating a top-notch guest experience at our stunning beach resort.

Qualifications

• Previous experience in a hospitality setting is preferred.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests with a friendly, welcoming attitude and provide excellent customer service.
• Monitor the pool area to ensure safety and comfort for all guests.
• Enforce pool rules and regulations in a courteous manner.
• Set up and maintain poolside furniture, including chairs, towels, umbrellas, and tables.
• Assist guests with pool-related inquiries or concerns, offering recommendations or guidance as needed.
• Ensure the cleanliness of the pool area by picking up trash, wiping down surfaces, and ensuring proper disposal of waste.
• Take guest orders, provide recommendations, and deliver drinks promptly.
• Respond promptly to guest needs, such as providing towels, or ensuring seating arrangements are comfortable.
• Monitor pool area for any safety hazards and address any risks promptly.
• Report any accidents, injuries, or incidents to management and follow appropriate safety procedures.
• Ensure the area is compliant with health and safety regulations, including pool hygiene standards.
• Perform other duties as assigned by management.

Skills

Customer service

Teamwork

Ability to work under pressure

Education

High school diploma or equivalent

Job description

A luxury resort in the UAE is hiring for a pool attendant role to provide exceptional customer service and maintain the pool area. The ideal candidate will greet guests warmly, oversee pool safety, and ensure cleanliness. A high school diploma is required, along with the ability to work effectively under pressure and as part of a team. This is a fast-paced environment where evening, weekend, and holiday work may be necessary. Join us in creating a top-notch guest experience at our stunning beach resort.