Policy and Contracts Administration Executive

GIG Gulf; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading regional insurer in Dubai seeks a Healthcare policy and administration executive to support policy onboarding and client communication. Candidates should have 3–5 years of experience in Policy Administration and a Bachelor’s degree. Essential skills include strong proficiency in Microsoft Office, exceptional organizational abilities, and commitment to regulatory compliance. This role requires independent thinking and multitasking in a fast-paced environment, promoting efficient support to clients and brokers.

Qualifications

• 3–5 years of experience in Policy Administration within the insurance industry.
• Proficient in Microsoft Office with advanced Excel skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide end-to-end administrative support to clients and intermediaries.
• Review all received documents ensuring timely data entry.
• Maintain accurate records related to medical insurance policies.

Skills

Data analysis

Communication

Organizational skills

Attention to detail

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Office

Job description

Who we are

GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.

Job Purpose

As a Healthcare policy and administration executive, you will perform various tasks daily. And therefore, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. You should be able to combine exceptional communication skills with an ability to perform behind-the-scenes tasks. The role requires a great deal of independent thought or judgment, acting within well-defined policies and procedures.

To execute the process of translating contracts, and other marketing collaterals letters, from Arabic to English and Vice Versa, as well as support the policy onboarding process, including but not limited to quality review and validation

Key Responsibilities

• Provide end-to-end administrative support to clients and intermediaries, including but not limited to census reconciliation, policy setup, endorsements, invoicing analysis, reporting, and Pre-Inception activities.
• Review all received documents thoroughly and accurately, ensuring timely data entry into healthcare systems in line with agreed SLAs and with minimal errors.
• Maintain accurate physical and electronic records related to medical insurance policies, endorsements, and maintenance requests.
• Upload member data files to regulatory platforms in compliance with applicable regulatory directives.
• Upload and maintain PBM membership data on partner systems.
• Ensure full regulatory compliance through continuous monitoring, identification, and reporting of process, procedure, and system gaps.
• Ensure full adherence to regulatory requirements and internal company standards relating to operational risk.
• Liaise closely with cross-functional teams, including Customer Service, Medical, and Health On Track, to support policy- and member-related queries.
• Maintain a strong client and broker-centric approach, ensuring customers, clients, and brokers remain at the core of day-to-day activities and service delivery.
• Support translation activities related to policy contracts, onboarding documents, and marketing collaterals, as required.
• Prepare, classify, index, and document translated materials and topics to enable effective reference and retrieval.
• Determine translation requirements and oversee the organization and documentation of all related records and materials.
• Perform quality validation of data and documents related to EB policy onboarding and Pre-Inception processes.
• Demonstrate a continuous process improvement mindset by proactively identifying opportunities to enhance policy administration workflows, systems, and operational efficiency.
• Carry out any other duties related to the nature of the role, as assigned.

Operational & Technical Responsibilities

• The role will act independently and autonomously in pursuit of the KPIs and strategic objectives of the function.
• To ensure proper relationship is required to build and maintain with internal stakeholders /CHP/EB OPS and Government relations.

Essential Requirements

• Minimum 3–5 years of experience in Policy Administration or a related administrative role within the insurance industry.
• Tertiary education (Bachelor’s degree) is mandatory.
• Strong proficiency in Microsoft Office, with advanced Microsoft Excel skills, including data filtering and sorting, pivot tables, cell formatting, Excel formulas, data validation, and data analysis.
• Excellent organizational and multitasking skills, with the ability to manage multiple priorities effectively.
• High attention to detail and strong accuracy in data handling.
• Strong interpersonal and customer-centric communication skills, enabling effective interaction with clients, brokers, and internal stakeholders.