Patient Services Admin Coordinator – Healthcare

Mediclinic International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare organization in Dubai seeks a Patient Administrator to improve the quality of patient care. The role involves managing patient appointment scheduling, insurance processes, and billing while ensuring high customer service standards. Candidates should have a completed secondary education and 2-3 years in a customer service role, ideally in healthcare. Proficiency in MS Office and knowledge of medical processes are essential. Join our team and contribute to enhancing patient experiences.

Qualifications

• 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage the billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance / accounting

Job description

A healthcare organization in Dubai seeks a Patient Administrator to improve the quality of patient care. The role involves managing patient appointment scheduling, insurance processes, and billing while ensuring high customer service standards. Candidates should have a completed secondary education and 2-3 years in a customer service role, ideally in healthcare. Proficiency in MS Office and knowledge of medical processes are essential. Join our team and contribute to enhancing patient experiences.