Patient Relations Officer/ Clinic Receptionist

Skills Hub Recruitment Solutions; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established healthcare facility is seeking a dedicated Patient Relations Officer/Clinic Receptionist to join their team. This role involves providing exceptional service to patients, managing appointments, and ensuring smooth clinic operations. The ideal candidate will possess strong communication skills, a background in clinic operations, and the ability to handle patient inquiries with empathy. This is a fantastic opportunity to be part of a dynamic team committed to delivering high-quality medical services in a reputable environment. If you are passionate about patient care and have the required experience, we encourage you to apply for this rewarding position.

Qualifications

• Female candidates with experience in clinic operations are preferred.
• Excellent communication skills in English and basic Arabic are advantageous.

Responsibilities

• Greet patients warmly and manage appointment scheduling efficiently.
• Assist with administrative tasks and verify patient insurance information.

Skills

Communication Skills

Patient Management

Empathy

Administrative Skills

Insurance Verification

Education

Experience as a Clinic Receptionist

Familiarity with Medical Terminology

Tools

Clinic Management Software

Healthcare Software

Job description

Patient Relations Officer/ Clinic Receptionist

About the job Patient Relations Officer/ Clinic Receptionist

Skills-Hub Recruitment Solutions is a leading healthcare facility dedicated to providing high-quality medical services to our community. We are currently seeking a female Clinic Receptionist with immediate availability to join our team. The ideal candidate should have a background in clinic operations, excellent communication skills, and the ability to provide a welcoming and efficient experience for patients. While proficiency in Arabic is not mandatory, basic knowledge of the language will be an advantage as you will be working in a reputed airline clinic where communication with both local and international patients is key.

Key Responsibilities:

• Patient Reception:
  Greet patients and visitors warmly, offering a compassionate and professional atmosphere.
  Check-in patients and collect necessary information accurately.
  Schedule appointments and manage the appointment calendar efficiently.
  Upselling products from Para-pharma.
• Phone Management:
  Answer phone calls promptly and direct inquiries to the appropriate department.
  Confirm and remind patients of upcoming appointments.
• Administrative Support:
  Assist with administrative tasks such as patient record management and data entry.
  Coordinate with medical staff to ensure smooth patient flow.
• Insurance Verification:
  Verify patient insurance information and eligibility.
  Assist patients with insurance-related inquiries.
  Knowledge on JAWDA KPIs.
• Medical Billing:
  Support the processing of patient invoices and the collection of payments.
  Ensure accurate documentation of billing information.
• Patient Assistance:
  Address patient queries and provide information regarding clinic services.
  Maintain a helpful and informative atmosphere for patients.
• Health and Safety Compliance:
  Follow clinic protocols to ensure the safety and well-being of patients and staff.
  Adhere to confidentiality guidelines concerning patient information.
• Collaboration with Medical Staff:
  Coordinate with medical professionals to facilitate smooth clinic operations.
  Communicate effectively with doctors, nurses, and other healthcare staff.

Qualifications and Requirements:

• European female national.
• Immediate availability for employment.
• Previous experience as a receptionist in a clinic setting is essential.
• Familiarity with medical terminology and clinic procedures.
• Excellent communication skills in both English and Arabic (basic knowledge of Arabic is preferred).
• Experience using clinic management software is an advantage.
• Ability to handle patient inquiries and concerns with empathy and professionalism.
• Good knowledge on using Healthcare Software.

We invite qualified candidates to apply and become part of a dynamic healthcare team committed to delivering excellent patient care in a reputable airline clinic.