Patient Administrator

Mediclinic Al Ain Hospital; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare facility in the United Arab Emirates is seeking a Patient Administrator to improve patient care quality through efficient management of appointment scheduling, medical insurance processes, and customer service. This role requires a minimum of secondary school education and 2-3 years' experience in customer service, preferably within healthcare. Ideal candidates will have strong computer skills and knowledge of medical terminology. Applicants should be prepared to enhance overall patient service quality.

Qualifications

• 2-3 years' experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment desired.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage medical insurance process and related tasks.
• Manage billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Knowledge of medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree (medical science, finance/accounting)

Job description

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes