Passenger Experience & Retention Specialist

Air Arabia; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline company in the United Arab Emirates is seeking a Customer Relations Specialist to manage passenger relations and service recovery. You will handle claims and complaints across multiple channels, ensuring customer satisfaction and loyalty. The ideal candidate has a Bachelor's degree and over 3 years of experience in customer care, particularly in the aviation industry. Proficiency in CRM systems and excellent communication skills are crucial for this role.

Qualifications

• 3+ years of experience in customer care or customer experience roles.
• Proficient in analyzing customer feedback and case data.
• Familiarity with customer retention techniques.

Responsibilities

• Manage claims and complaints from multiple channels.
• Provide high-quality service through timely communication.
• Process service recovery measures like credit vouchers.

Skills

Customer care

CRM systems

Customer feedback management

Data analysis

Effective communication

Education

Bachelor's in business administration

Tools

MS Office suite

Job description

A leading airline company in the United Arab Emirates is seeking a Customer Relations Specialist to manage passenger relations and service recovery. You will handle claims and complaints across multiple channels, ensuring customer satisfaction and loyalty. The ideal candidate has a Bachelor's degree and over 3 years of experience in customer care, particularly in the aviation industry. Proficiency in CRM systems and excellent communication skills are crucial for this role.