Parts Advisor

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive company in Dubai is looking for a Parts Advisor to join their Toyota team. This role is vital for ensuring customer engagement and contributes to financial objectives through upselling and managing customer relationships effectively. The ideal candidate will bring proven experience in spare parts sales, strong sales skills, and familiarity with SAP. Join a dedicated team and help optimize parts operations and enhance customer satisfaction in a dynamic environment.

Qualifications

• 2-3 years of experience in spare parts operations, ideally at an automotive parts sales counter.
• Good technical education background.
• Familiarity with safety standards for people, machines, and materials.

Responsibilities

• Achieve financial objectives by driving revenue and upselling.
• Enhance customer retention through consultation on needs.
• Coordinate efficiently with Job Controllers and Service Advisors.

Skills

Experience in spare parts sales

Sales and customer service skills

Familiarity with parts catalogues

Proficiency in SAP

Education

Diploma or Bachelor's in Automotive Engineering

Tools

MS Office

Electronic Parts Catalogue (EPC)

Job description

Job Requisition ID: 175049

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
We are excited to announce an opportunity for a Parts Advisor to join our Toyota team in Dubai-Al Badia. This role is crucial in representing our brand and parts division to customers, ensuring an engaging and seamless customer journey in both retail counter and workshop operations. Your efforts will directly contribute to parts supply, revenue achievement, and customer retention.

What You Will Do

• Achieve Financial Objectives: Drive revenue by upselling, controlling discounts, and promoting accessories to meet monthly targets.
• Enhance Customer Retention: Build long-term relationships by consulting on customer needs and parts requirements, following the recommended maintenance schedule.
• Coordinate Efficiently: Work closely with Job Controllers and Service Advisors to update customers on parts status, availability, quotations, and ensure timely vehicle progress updates.
• Ensure Compliance: Adhere to all Standard Operating Procedures, Company policies, and Distributor Programs to maintain a consistent customer experience.
• Optimize Stock Levels: Manage sale orders and reservations to optimize stock levels, revenue, and mitigate financial risks.
• Accurate Data Management: Capture customer details accurately in SAP for effective data management.

Required Skills to Be Successful

• Proven experience in spare parts sales within the automotive industry.
• Strong sales and customer service skills.
• Familiarity with parts catalogues.
• Proficiency in systems, preferably SAP.

About the Team
Join a dedicated and passionate team at Toyota, where collaboration and innovation drive our operations. As a Parts Advisor, you will be a key contributor to parts operations, ensuring the supply of all parts as per customer and workshop demands. You will interact with Customers, Service Advisors, Parts Supervisors, Job Controllers, Technicians, and the Workshop Manager to deliver exceptional customer experiences.

What Equips You for the Role

• A good general level of Technical Education, Diploma, Bachelors, or Automotive Engineering Degree.
• Minimum of 2-3 years’ experience in spare parts operations, preferably at an automotive parts sales counter.
• Familiarity with safety standards for people, machines, and materials.
• Proficiency in English for effective communication with supervisors and customers.
• Working knowledge of MS Office and SAP.
• Proficiency with Electronic Parts Catalogue (EPC).
• Strong product and process knowledge.