Partner Ops Performance Lead (ME & Onboarding)

Deliveroo; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery company is seeking a Vendor Operations Performance Manager to oversee performance and improvements across partner operations in the Middle East. This role requires 4+ years of experience in a similar position, focusing on managing internal and external teams, analyzing performance gaps, and implementing strategies for improvement. The ideal candidate should have strong leadership skills, knowledge of CRM systems, and an analytical mindset. Competitive benefits and a dynamic work environment await the right individual.

Benefits

Competitive health benefits

Workplace diversity

Relocation support

Qualifications

• 4+ years as a Vendor Operations Performance Manager in a fast-paced company.
• Experience managing blended internal and external teams is a plus.
• Ability to communicate with senior stakeholders.

Responsibilities

• Manage support queues for partner onboarding and lifecycle.
• Identify performance gaps and drive improvement strategies.
• Define KPIs and targets for the team.

Skills

Leadership of performance improvement projects

CRM systems knowledge (e.g., Salesforce)

Analytical skills (Google sheets, SQL)

Root cause analysis

Job description

A leading food delivery company is seeking a Vendor Operations Performance Manager to oversee performance and improvements across partner operations in the Middle East. This role requires 4+ years of experience in a similar position, focusing on managing internal and external teams, analyzing performance gaps, and implementing strategies for improvement. The ideal candidate should have strong leadership skills, knowledge of CRM systems, and an analytical mindset. Competitive benefits and a dynamic work environment await the right individual.