Parent Relationship Executive (Immediate Start)

GEMS FOUNDERS SCHOOL - DUBAI SOUTH; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent educational institution in Dubai is seeking a Parent Relationship Executive to enhance parent engagement and ensure high standards of service. Key responsibilities include managing school tours, overseeing Front of House operations, and organising community events. Candidates should have a Bachelor’s degree and 2+ years in customer service, with proficiency in English and Arabic. This role is vital for fostering positive relationships and achieving enrolment targets.

Qualifications

• Minimum of 2 years’ experience in a customer service or sales-focused role.
• Demonstrated success in meeting or exceeding sales/enrolment targets.
• Strong relationship management and interpersonal skills.

Responsibilities

• Coordinate and lead school tours to support enrolment.
• Manage the day-to-day operations of the Front of House/Reception.
• Organise parent and community events to engage families.

Skills

Customer service excellence

Relationship management

Organisational skills

Time management

Proficiency in Microsoft Office

Fluent in English and Arabic

Education

Bachelor’s degree from a recognised university

Tools

Digital platforms

Job description

Due to the continued success of our new school GEMS Founders School Dubai South, we are seeking a Parent Relationship Executive to join our Front of House team in Dubai. This role is integral in supporting the Principal to build a strong and engaged parent community, ensuring enrolment targets are achieved and delivering a high standard of customer service to both prospective and existing parents.

Key Responsibilities

• Coordinate and lead school tours, presenting the school in a professional and engaging manner to support enrolment targets.
• Oversee day‑to‑day operations of the school’s Front of House/Reception to ensure an exceptional standard of customer service.
• Manage and develop school communication channels, including newsletters, website updates, and event communications.
• Organise parent and community events to foster engagement and support retention activities.
• Provide content to promote the school’s academic and extracurricular achievements through internal and external communication platforms.
• Support the development and implementation of marketing strategies and enrolment activities.
• Ensure timely and professional handling of parent concerns, feedback, and enquiries.
• Maintain strong working relationships with internal stakeholders and external partners.

Skills

Qualifications and Experience

• Bachelor’s degree from a recognised university (preferred).
• Minimum of 2 years’ experience in a customer service or sales‑focused role.
• Demonstrated success in meeting or exceeding sales/enrolment targets.
• Strong relationship management and interpersonal skills.
• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and ability to use digital platforms effectively.
• Fluency in English and Arabic (both written and spoken) is essential.

This position offers the opportunity to contribute to the growth and success of our school by building positive parent relationships and ensuring excellence in customer service.