Outlet manager

Confidential; Business Bay; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading coffee shop in Dubai seeks an experienced Outlet Manager to oversee operations and deliver exceptional customer service. Candidates should have a minimum of 2–3 years in similar roles, with strong leadership and communication skills. This position requires the ability to manage staff, handle customer feedback, and achieve sales targets. Knowledge of coffee shop operations is essential.

Qualifications

• Minimum 2–3 years experience as an Outlet Manager or Assistant Manager.
• Strong leadership and organizational skills.
• Fluency in English; Arabic is a plus.

Responsibilities

• Oversee daily operations of the coffee shop.
• Deliver outstanding customer service.
• Train and motivate staff to enhance performance.

Skills

Leadership

Customer service

Inventory management

Communication

Tools

POS systems

Inventory software

Job description

Overview

Operations & Management: Oversee daily operations of the coffee shop, ensuring efficiency and high service standards. Manage opening and closing procedures, shift scheduling, and staff allocation. Ensure compliance with company policies, health & safety regulations, and UAE municipality standards. Monitor inventory levels, place orders, and manage stock rotation. Maintain cleanliness, ambiance, and presentation of the outlet at all times.

Customer Service & Experience

• Lead by example in delivering outstanding customer service.
• Handle customer feedback, complaints, and special requests professionally.
• Build customer relationships and ensure repeat business and satisfaction.

Staff Management

• Supervise, train, and motivate baristas and service staff.
• Assist in hiring, onboarding, and evaluating employee performance.
• Provide ongoing coaching and support to develop team skills and morale.

Sales & Financial Performance

• Monitor daily sales, control costs, and ensure profitability targets are met.
• Report on financial performance, sales trends, and customer feedback to senior management.
• Implement promotional activities and upselling techniques to boost sales.

Requirements

• Proven experience as an Outlet Manager / Assistant Manager in a coffee shop, café, or F&B outlet (minimum 2–3 years).
• Strong leadership, team management, and organizational skills.
• In-depth knowledge of coffee shop operations and customer service standards.
• Excellent communication and interpersonal abilities.
• Fluent in English; Arabic or additional languages are a plus.
• Familiarity with POS systems, inventory software, and basic accounting principles.
• Ability to work flexible hours, including weekends and holidays.

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