Outlet Manager

AccorHotel; Abu Dhabi; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hotel company is seeking an Outlet Manager to oversee operations at Novotel & Ibis Gate Hotels Abu Dhabi. The ideal candidate will manage all outlet functions, ensuring high standards in service and staff development. This full-time position requires strong leadership, excellent interpersonal skills, and a degree in hotel management to drive operational excellence.

Qualifications

• Experienced in all aspects of outlet service.
• Must be well-presented and professionally groomed at all times.

Responsibilities

• Manage day-to-day operations of the outlet.
• Supervise and motivate staff while maintaining service standards.
• Conduct training programs to enhance staff professionalism.

Skills

Interpersonal Skills

Attention to Detail

Leadership

Motivational Skills

Education

Degree in Hotel Restaurant Management

Job description

Novotel & Ibis Gate Hotels Abu Dhabi

Outlet Manager

To manage the overall operation of the outlet following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

• Motivate discipline direct and supervise the work of all employees in the outlet
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the outlet
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotels service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager Housekeeping and Engineering Department
• Control stock of all equipment in the outlet
• Constantly monitor staffs appearance attitude and degree of professionalism

Qualifications :

• Degree in Hotel Restaurant Management or equivalent
• Experienced in all aspects of outlet service

Additional Information :

Skills / Qualities

• Strong interpersonal skills and attention to detail
• Excellent leader and trainer with strong motivational skills
• Must be well-presented and professionally groomed at all times

Remote Work :

No

Employment Type :

Full-time