Outbound Sales & Renewal Cross Sell Specialist I

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable insurance firm in Dubai is seeking an Outbound Sales Specialist to drive motor insurance renewals and maximize customer retention. The successful candidate will manage quotations and support policy issuance while meeting key performance indicators. Strong sales and communication skills are essential, along with a customer-centric approach. Experience in outbound sales or insurance is preferred. This role offers an opportunity to enhance customer relationships and promote additional insurance products.

Qualifications

• Strong sales and communication skills.
• Ability to persuade, negotiate, and handle objections.
• Customer-centric approach with high-quality service mindset.
• Experience in outbound sales or insurance preferred.
• English required; Arabic is an advantage.

Responsibilities

• Contact customers to secure motor insurance renewals.
• Manage quotations, follow-ups, confirmations, and policy-issuance support.
• Cross-sell complementary insurance products.
• Meet renewal conversion, premium, and productivity KPIs.
• Maintain accurate CRM records and call notes.
• Escalate complex cases to underwriting or claims teams.

Skills

Sales skills

Communication skills

Negotiation skills

Customer service mindset

Job description

Outbound Sales - Renewal & Cross Sell Specialist I Dubai | Financial Services| Orient Insurance PJSC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Description

We’re hiring an Outbound Sales Specialist to drive motor insurance renewals, maximize customer retention, and cross‑sell additional insurance products.

What you will do

• Contact customers to secure motor insurance renewals.
• Manage quotations, follow‑ups, confirmations, and policy‑issuance support.
• Cross‑sell complementary insurance products.
• Meet renewal conversion, premium, and productivity KPIs.
• Maintain accurate CRM records and call notes.
• Escalate complex cases to underwriting or claims teams.

Required skills to be successful:

• Strong sales and communication skills.
• Ability to persuade, negotiate, and handle objections confidently.
• Customer‑centric approach with a high‑quality service mindset.
• Experience in outbound sales or insurance preferred.
• English required; Arabic is an advantage.

About Orient Insurance PJSC

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.