Ops Tech SME: Launch Readiness & Issue Resolver

Q-Express Documents Transport - G25; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics technology company based in Dubai is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams for smooth launches and stable workflows. The ideal candidate has a Bachelor's degree in engineering or computer science, 1–5 years of relevant experience, and strong problem-solving and communication skills. Responsibilities include diagnosing system issues, validating processes, and supporting operational readiness for technology-enabled operations. This role is critical for ensuring exceptional customer experience.

Qualifications

• 1–5 years of experience in operations, technical support, or product/tech coordination roles.
• Experience troubleshooting system or process issues and driving them to resolution.
• Ability to manage multiple priorities in fast-paced and ambiguous environments.

Responsibilities

• Lead operational readiness and support launch activities.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Monitor performance post-launch and drive timely root-cause resolution.

Skills

Problem-solving skills

Strong communication

Data validation

Technical support

Experience in operations

Education

Bachelor's degree in engineering, computer science or equivalent

Tools

Excel

SQL

Python

Job description

A logistics technology company based in Dubai is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams for smooth launches and stable workflows. The ideal candidate has a Bachelor's degree in engineering or computer science, 1–5 years of relevant experience, and strong problem-solving and communication skills. Responsibilities include diagnosing system issues, validating processes, and supporting operational readiness for technology-enabled operations. This role is critical for ensuring exceptional customer experience.