Operations Systems Specialist

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent airline in the UAE is seeking an experienced professional to manage departure control system solutions and oversee system-related projects. The ideal candidate will have at least 5 years of operational experience in the airline industry, strong analytical skills, and a high school diploma. Responsibilities include administering system solutions, implementing enhancements, and driving continuous improvement in service delivery. This role provides an opportunity to contribute to an airline known for its ambitious growth strategy and exceptional service.

Qualifications

• Minimum 5 years’ operational experience in airline and/or ground handling operations.
• On-the-job DCS training.
• Strong analytical and problem-solving skills.
• Ability to manage system configurations and deployments.
• Subject matter expertise in departure control and/or reservations systems.

Responsibilities

• Administer departure control system solutions for Etihad operations.
• Perform activities and project tasks for company initiatives.
• Implement messaging updates for operational efficiency.
• Drive continuous improvement in service delivery metrics.

Skills

Analytical skills

Problem-solving skills

System configuration management

Operational workflow understanding

Education

High school diploma

Job description

Synopsis

Administer departure control system solutions and manage system-related projects for Etihad operations and hosted third-party ground handling carriers including key alliance partners. Action all system settings, parameters and outputs for accuracy, safety, and regulatory compliance, ensuring all operating limitations are met and aligned with business needs.

Accountabilities

• Perform activities and project tasks to execute company and departmental initiatives.
• Action seat map changes including setup, testing, and production deployment.
• Implement IATCI (through check-in) for Etihad and partner operations.
• Deploy Amadeus system enhancements ensuring full testing and business alignment.
• Implement messaging and communication updates (teletype, email) for operational efficiency.
• Test and elevate system defects as needed.
• Support new airport start-ups with check-in and DCS setup.
• Maintain and improve process documentation and user guides.
• Respond to internal and external functional inquiries.
• Drive continuous improvement in service delivery and satisfaction metrics.
• Identify and report system issues that could affect operations.

Education & Experience

• Minimum 5 years’ operational experience in airline and/or ground handling operations.
• On-the-job DCS training.
• Strong analytical and problem‑solving skills.
• Ability to manage system configurations and deployments.
• Minimum high school diploma.
• Subject matter expertise in departure control and/or reservations systems.
• Working understanding of system integration with airline operational workflows.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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